• For any purchases above 50 euros, delivery within Lithuania is free. For purchases less than 50 euros, delivery charges apply.
• For outside Lithuania delivery charges apply.
• When ordering please provide the following information: Name, surname, exact delivery address and phone number. www.nemunoalpakos.lt/eshop ensures you that your provided information will be used only for the purpose of ordering and delivery.
• The items will be delivered to the address specified in the order.
• Omniva delivery to Lithuania, Latvia and Estonia.We will deliver the items to your selected parcel machine.
• Delivery by courier. The courier will deliver the parcel to your home or office address. You will be notified of an incoming shipment by SMS or call. It is important to indicate the exact address, phone number (door code, etc.) in the order form.
• On-site pick-up.
We also offer a possibility to collect your order in person at Nemuno alpakos HQ in Skirsnemune. You will be able to select this option during the checkout process. Once the order is ready for pick-up we will notify by e-mail.
Our address is Nemuno g 38, Skirsnemune 74486, Jurbarko rajonas, Lithuania.
Please book a visit at nemunoalpakos@gmail.com
• Items are delivered within 1-3 working days in Lithuania.
TAXES AND DUTIES
Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is the buyer's responsibility to check and pay for these charges.
SHIPPING FEES
You can calculate shipping fees in the shopping cart or during the checkout.
RETURNS
We accept returns for any reasons. However, you'll have to cover return postage fees.We do not accept responsibility for items lost on return, so we recommend that you keep the receipt with the tracking number.
Return your item to us in any convenient way:
By parcel machine:
Omniva / LP Express - Algirdo g. 1A, Jurbarkas
or by courier :
Agnietė Pranckūnienė
Nemuno g 38, Skirsnemunė
LT-74486, Jurbarko rajonas
+370 61439916
nemunoalpakos@gmail.com
You can return the purchased item within 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange. In order for the item to be returned, it must be unused and in the same condition as you received it. Returned items that are damaged, soiled or replaced may not be accepted and may be returned to you at your expense.